Production Support Specialist (Java) (JD#11452)

Job Summary We are seeking an experienced Production / Application Support Specialist to support business-critical banking and payment applications. The role involves production application support, incident troubleshooting, system monitoring and performance analysis to ensure application stability and availability. Mandatory Skill-set • • Must have at least 5 years of relevant experience in production/application support; • Experience in the banking or payments domain; • Strong knowledge of Java/J2EE technologies, including Spring Framework and Hibernate; • Experience with application servers such as JBoss EAP and Tomcat; • Proficient in SQL scripting, Oracle and MySQL; • Hands-on experience with Linux (RHEL) and Windows environments; • Familiarity with ELK, Zabbix and Bash scripting; • Strong troubleshooting and incident management experience. Desired Skill-set • • Familiarity with Java technologies such as Servlets, JSP, JavaBeans, JDBC, JMS and EJB; • Experience with application monitoring, capacity management and performance analysis; • Experience with ITSM tools such as ServiceNow; • Cloud certification or hands-on cloud experience; • Strong communication, stakeholder management and problem-solving skills; • Able to work independently in a fast-paced, time-sensitive environment. Responsibilities • • Provide primary application support, including incident investigation, troubleshooting, problem tracking and resolution; • Perform L1/L2 support and investigate application, database, network and system-related issues, escalating to relevant technical teams when necessary; • Monitor and track support tickets to ensure timely resolution of incidents and service requests; • Provide after-office-hours support and participate in rotational standby arrangements when required; • Perform SQL data extraction and statistical analysis for trend monitoring and capacity managemen; • Monitor application performance and recommend improvements to ensure system stability and availability; • Support application enhancements, deployment, infrastructure upgrades and compliance activities; • Perform operational monitoring and other ad hoc tasks as assigned. Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy). Confidentiality is assured, and only shortlisted candidates will be notified for interviews. EA Licence No. 07C5639