Front of House & Reservations Host

Front of House & Reservations Host About Us Located in the heart of Tiong Bahru, Magpie is a busy neighborhood bistro known for bold, globally inspired shared plates, killer cocktails, and an eclectic vinyl soundtrack. Listed in the MICHELIN Guide Singapore, our space blends a cozy, nostalgic house-party vibe with warm, unpretentious hospitality. We are looking for a sharp, welcoming Front of House & Reservations Host to be the first point of contact for our guests. The Role As our first point of contact, you will manage incoming bookings, organsze the floor plan, events plans and ensure every guest receives a warm welcome from the moment they reach out to us. Key Responsibilities • Manage Bookings: Handle incoming reservations via phone, WhatsApp, email, and our booking system. • Floor Management: Plan daily seating charts to maximise table turnover while avoiding bottlenecks for the kitchen. • Guest Welcome: Greet arriving guests warmly, manage waitlists, and escort diners to their tables. • Special Requests: Record and communicate dietary needs, allergies, large group details, and special occasions (like birthdays) to the service and kitchen teams. • Guest Support: Answer general inquiries about menus, events, and opening hours clearly and politely. What We’re Looking For • Strong communication skills in English (Mandarin or other dialects are a plus). • Friendly, calm, and polite attitude—even during a busy Friday night rush. • Strong organisational skills and attention to detail when managing bookings. • Basic computer literacy and comfort using messaging apps or reservation software. • Previous experience in hospitality, customer service, or admin is preferred, though full training will be provided. • Able to work shifts, weekends, and public holidays. What We Offer • Competitive salary: (based on experience) • Staff meals provided on duty • Service charge / tips share once completed probationary period • Opportunities to grow How to Apply Interested? Send your resume or a brief introduction about yourself via email to kate@magpie.city