Fraud Resolution Investigator (Fraud Operations, Customer Complaints, Retail Banking) #HDC1

A leading bank is looking for a Fraud Resolution Investigator to review and resolve customer fraud-related cases. You will investigate independently, apply policy and protect customers and the bank from fraud risk. What You'll Be Doing • Review and investigate customer complaints involving fraud independently • Analyse transactions and evidence to determine case outcomes • Apply bank policies, procedures and regulatory requirements • Work with internal teams to resolve cases promptly • Document findings and recommendations clearly • Identify fraud patterns and escalate emerging risks • Meet turnaround times and quality standards • Support control and process improvements What You'll Bring • Diploma or Degree in any discipline and above • Experience in banking operations, fraud, risk or investigations is an advantage • Strong analytical and problem-solving skills • Meticulous with a good eye for detail • Sound judgement and ability to work independently • Strong stakeholder engagement skills • Proficient in Microsoft Office What's In It For You • Exposure to fraud risk management in a leading bank • Structured training • Accessible location near MRT Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599