Technical Support Specialist, Level 2 (Ophthalmic Instruments, Customer Support, Troubleshooting) #HDC1

A global leader in vision care and optics is looking for a Technical Support Specialist to provide second-level support to customers. You will troubleshoot ophthalmic instruments and software and guide customers to quick resolution. What You'll Be Doing • Provide second-level technical support for ophthalmic instruments and software • Troubleshoot issues by phone, email and remote tools • Escalate complex cases and track them to resolution • Document cases and solutions in the support system • Support installation, training and customer onboarding • Work with service, sales and product teams • Identify recurring issues and recommend improvements • Maintain product and technical knowledge What You'll Bring • Diploma or Degree in Optometry, Optics, Engineering or a related discipline and above • Optometry or optical background is an advantage • Experience in technical or customer support • Strong troubleshooting skills • Strong stakeholder engagement skills • Proficient in Microsoft Office • Able to work independently What's In It For You • Exposure to global optics technology • Structured product training • Accessible location near MRT Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg Leon Leong De Cong R1551708 Recruit Express Pte Ltd EA License No. 99C4599